LitePageA helping hand
LitePage Support
Help with scanning, sharing and your one-time purchase.
How can we help?
Email us for help or privacy questions. Include your device model, iOS version, LitePage version and a description of the problem. Find the app version in the menu under About.
Please avoid sending sensitive documents. A description or a sample with personal information removed is usually enough.
Scanning & editing
How do I scan or import a page?
Tap Scan to use your camera, or Import to select a photo. Keep the paper flat with all four corners visible. Use Review crop or Crop to adjust the corners, then tap Apply. You can also rotate and reorder pages.
How do I adjust the PDF size?
Tap More Smaller to change the document resolution. A lower resolution can reduce file size but may make small text less clear. Original images are kept in the app so you can return to a higher resolution later. Always check the result before sharing.
How do I share a PDF or JPG images?
Tap Share PDF for a PDF file. Tap Share JPGs for a ZIP file containing your page images. Choose the destination in the system share sheet. Copies saved or shared outside LitePage are managed by the destination app or service.
What if the camera cannot be opened?
Check LitePage's camera permission in iOS Settings. You can still import an image through the system picker without camera access.
Free use & purchases
What is included for free?
All scanning, editing and export features are free for documents with up to 3 pages. You can create multiple documents. A one-time purchase unlocks unlimited pages per document. There is no subscription.
How do I restore my purchase?
Use the Apple Account that made the purchase, open the top-left menu, choose Unlock LitePage, and tap Restore purchases. An internet connection may be required.
What if a price cannot be loaded?
Check your internet connection and tap Retry App Store in the purchase dialog. You can continue using the free features within the 3-page limit.
Who handles payments and refunds?
Apple manages App Store payments and refund requests. For a purchase refund, use Apple's Report a Problem service. For problems with the app or restoring access, contact us at the email address above.
Storage & privacy
Where are my documents stored?
Your documents are stored locally on your device. LitePage does not require an account or operate a server that receives your scans. Scanning and PDF processing happen on your device.
How do I delete a document?
Open Documents and tap Delete to remove a saved document. Processed caches and temporary sharing files may remain in app storage; deleting a document does not guarantee secure erasure of every cached copy.
Backups and exported copies are managed separately by your operating system or the destination service. Removing the app can remove its local data, so export important files first.
Where can I read the privacy policy?
Read the full LitePage Privacy Policy here, or open Privacy Policy in the app's menu or About dialog. The in-app policy is available offline.